Society Management System (SMS)
NDA Restricted Project
Due to confidentiality agreements, only selected screens and workflows are shown. Colors, typography, and visual assets have been modified to protect proprietary information.
- Domain
- PropTech
- Type
- App + Website + Service Design
- Role
- UI/UX Designer
- Team
- 2 Designers
- Duration
- 1 Month
- Status
- Completed
Summary
Situation
The existing website consisted of technical screens with poor usability, and there was no mobile app.
Task
Redesign the website and create an end-to-end mobile experience.
Action
UX audit → IA improvements → UI redesign → Mobile app design → Simplified flows.
Result
A product that became easier to navigate, visually organized, and usable on both desktop and mobile.
Before
The existing system had been built primarily by developers with minimal UX consideration.
What that looked like
- Manual processes
- Poor UI
- No mobile experience
Who and where
Users
Residents · Admins · Guards
Location
Gulmohar Heights, Nagpur
Platforms
Desktop · Mobile
Digital comfort
Mixed
Focus areas
Compressing large data tables into mobile-friendly cards, and giving each role a clear entry point.
Visitor Approval
Complaint Management
Maintenance Payments
Admin Dashboard
From complex to clear
Behavior shift
Users had avoided the platform entirely.
Desired behavior
- Users confidently complete tasks using the system.
The numbers
Adoption
Metric to be validated.
Task Completion
Metric to be validated.
Retention
Metric to be validated.
Curious to see more?
Additional screens and details under NDA are available on request.